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General Questions  

Q: Are the technicians at SeekZen Systems certified?
Q: What is included in the complimentary one-hour consultation?
Q: What is a Technology Assessment?
Q: What is the difference between Service on Demand, Consulting Services, and Outsourced IT Services?
Q: What discounts are available?
Q: How do I know what work was performed?

Are the technicians at SeekZen Systems certified?

  • All technicians at SeekZen Systems are Microsoft certified on one or more of the following certifications: Microsoft Windows 2000/2003 Pro/Server , Exchange 2000/2007, Windows XP/7, and Microsoft SQL Server 2000/2005.
  • SeekZen Systems is proud to be a Microsoft-certified Small Business Specialist.  We've taken careful measures to be certified by Microsoft in what we do best - small businesses and organizations.

What is included in the complimentary one-hour consultation?

  • SeekZen Systems will come onsite to your office to discuss your current issues and future needs. This visit is entirely complimentary.
  • We can also perform a Technology Assessment of your current infrastructure detailing areas where there may be potential problems.  This may include a personal inspection of your server and workstations, depending upon how detailed you would like our report and recommendations to be.
  • Finally, within 3 business days, the Technology Assessment will be sent to you with different solutions of varying depth that will rectify your current issues and prepare you for your future needs.
  • If this is something your company is interested in, please feel free to contact us for an appointment.
What is a Technology Assessment?
  • A Technology Assessment is a comprehensive document that SeekZen drafts for our clients. Included in this assessment: a summary of the current technology infrastructure, the top three client concerns, and possible options that will address these concerns.
  • Custom Technology Assessments are delivered by e-mail within 3 working days. Please contact SeekZen Systems with any questions regarding your Technology Assessment.
What is the difference between Service on Demand, Consulting Services, and Managed IT Services?
  • Service on Demand is geared for our clients that require fewer than 10 hours of service performed for each engagement. Most work can usually be completed in one visit.
  • Consulting Services are geared towards clients that require services over a period of time with a defined goal and will probably require over 10 hours of service. Consulting Services may include multiple types of services within a single engagement. In addition, Consulting Services are billed on a project basis.
  • Managed IT Services are geared towards our clients that wish to have a stable, reliable "virtual IT department" on hand at all times.  To see if you are a good candidate for Outsourced IT services, please see our FAQs section regarding Outsourced IT services.
    • Note: Both monthly and pre-paid plan options are available.
What discounts are available?
    SeekZen Systems has several discounts available - please contact us if you are eligible and would like the discount applied.
  • For nonprofit organizations (select one):
    - 10% recurring discount off of the monthly fee for Outsourced IT plans
    - 20% off of the first invoice for either Service on Demand or Consulting Services
  • For Outsourced IT plan clients:
    - Receive 20% off of the entire project fee and waived retainer fees for Consulting Services
    - Waived travel charges within the SeekZen Systems coverage area within the San Francisco Bay Area
How do I know what work was performed?
  • SeekZen Systems takes pride in documenting all work performed.  We have detailed documentation for both internal and external purposes.
  • At the end of each month, you will receive a listing of each issue worked, who initiated the request, and how much time was spent on each issue.