General Questions
Q: Are the technicians at SeekZen Systems certified?
Q:
What is included in the complimentary one-hour consultation?
Q:
What is a Technology Assessment?
Q:
What is the difference between Service on Demand, Consulting Services, and
Outsourced IT Services?
Q: What discounts are available?
Q: How do I know what work was performed?
Are the technicians at SeekZen Systems certified?
- All technicians at SeekZen Systems are Microsoft certified on one or more of the following certifications: Microsoft Windows 2000/2003 Pro/Server , Exchange 2000/2007, Windows XP/7, and Microsoft SQL Server 2000/2005.
- SeekZen Systems is proud to be a Microsoft-certified Small Business
Specialist. We've taken careful measures to be certified by Microsoft in
what we do best - small businesses and organizations.
What is included in the complimentary one-hour consultation?
- SeekZen Systems will come onsite to your office to discuss your current
issues and future needs.
This visit is entirely complimentary.
- We can also perform a Technology
Assessment of your current infrastructure
detailing areas where there may be potential problems. This may include
a personal inspection of your server and workstations, depending upon how
detailed you would like our report and recommendations to be.
- Finally, within
3 business days, the Technology Assessment will be sent to you
with different solutions of varying depth that will rectify your current issues and prepare
you for your future needs.
- If this is something your company is interested in, please feel free to
contact us for an appointment.
What is a Technology Assessment?
- A Technology Assessment is a comprehensive document that SeekZen drafts for our clients. Included in this assessment: a summary of the current technology infrastructure, the top three client concerns, and possible options that will address these concerns.
- Custom Technology Assessments are delivered by e-mail within 3 working days.
Please contact SeekZen Systems with any questions regarding your Technology
Assessment.
What is the difference between Service on Demand, Consulting Services, and
Managed IT Services?
- Service on Demand is geared for our clients that require fewer than 10 hours
of service performed for each engagement. Most work can usually be completed
in one visit.
- Consulting Services are geared towards clients that require services over
a period of time with a defined goal and will probably require over 10 hours of service. Consulting
Services may include multiple types of services within a single engagement.
In addition, Consulting Services are billed on a project basis.
-
Managed IT Services are geared towards our clients that wish to have a
stable, reliable "virtual IT department" on hand at all times. To see if
you are a good candidate for Outsourced IT services, please see our
FAQs section regarding Outsourced IT services.
- Note: Both monthly and pre-paid plan options are available.
What discounts are available?
SeekZen Systems has several discounts available - please contact us if you
are eligible and would like the discount applied.
- For nonprofit organizations (select one):
- 10% recurring discount off of the monthly fee for Outsourced IT plans
- 20% off of the first invoice for either Service on Demand or Consulting
Services
- For Outsourced IT plan clients:
- Receive 20% off of the entire project fee and waived retainer fees for
Consulting Services
- Waived travel charges within the SeekZen Systems coverage area within the
San Francisco Bay Area
How do I know what work was performed?
- SeekZen Systems takes pride in documenting all work performed. We have
detailed documentation for both internal and external purposes.
- At the end of each month, you will receive a listing of each issue worked,
who initiated the request, and how much time was spent on each issue.
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