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About SeekZen
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Systems Administrator / IT Support Engineer

SeekZen Systems is seeking a full-time Systems Administrator / IT Support Engineer.  We are a small, but growing computer service firm servicing the technology needs of small to medium sized businesses and non-profits in the San Francisco Bay Area.

Job Description

  • Analyze and work with clients to find technical solutions that meet their business needs
  • Recommend key technical and purchasing specifications for clients' core infrastructure, based upon collected analysis of the clients' business needs
  • Document all technical details for each client, including ticket history information and inventory
  • Support existing technical infrastructure, including server system administration, networks, individual workstations, phones, mobile devices, printers, etc.
  • Train clients as needed
  • Perform quality audits to ensure standards and procedures

    Technical Skill requirements

    You should have solid experience with the following.
    - Hardware: laptop/desktop and servers
    - Systems administration of Microsoft Windows Server 2000-2003 and Small Business Server 2000-2003
    - Microsoft DNS, DHCP, Routing & Remote Access (VPN), Terminal Services
    - Systems administration of Microsoft Exchange Server 2000-2003 and related technologies
    - Internet and networking concepts, both hardware and software
    - Wireless networking concepts and application.
    - Consumer and commercial routers, firewalls, security appliances, switches, etc.
    - Microsoft Windows 2000, XP Professional, & Vista
    - Microsoft Office 2003 & 2007

    - Symantec Corporate Anti-Virus and Mail Security (or equivalent)
    - Barracuda Anti-Spam Firewalls (or equivalent)
    - Consumer and commercial anti-spyware products
    - Various common end-user applications (Quickbooks, Act!, etc)
    - Commercial backup software, especially MSBackup and Veritas Backup Exec (or equivalent)
    - VNC and Microsoft Terminal Server, Remote Desktop Connection and/or Citrix

    The following are not required, but are a bonus:
    - Voice over IP (VoIP) experience, especially SIP protocol or H.323 (not required)

    Personal Skill requirements

  • Ability to communicate on the phone in a clear, understandable voice.
  • Able to provide courteous technical support to non-technical people and explain complex technology in every-day terms over the phone or email.
  • Be able to maintain composure & patience when faced with difficult situations.
  • Detail-oriented and have excellent documentation skills.
  • We do have a service level agreement, so punctuality in responding to service requests is critical.
  • You enjoy working with people and have a happy and helpful disposition, especially under pressure
  • If you do not have an answer to an issue, you know how to find it quickly and autonomously
  • You can attack a problem from various angles and can think outside of the box
  • You have an analytical mind and can logically troubleshoot issues starting with the most likely failure point
  • You are Microsoft certified (MCP or MCSE), or are willing to become certified as a condition of employment
  • You can lift up to 30 pounds

    This is a full-time salaried exempt position. We have a comprehensive benefits package, including paid holidays and PTO, medical, vision, sabbaticals, retirement, commissions, paid exam fees, and the option of telecommuting.

    For interested applicants, please email your resume & cover letter to careers at