Q: What are SeekZen System's normal support hours?
Q: What are your response times for clients on Managed IT service plans or Pre-paid plans?
Q: What do these plans entail?
Q: Is my business a good candidate for a Managed IT service plan?
Q: Are there limits to the number of users / machines you can support?
Q: Do you work with non-profit organizations?
Q: I have an issue at home. Can you help?

What are SeekZen System's normal support hours?

• Normal business hours are 9AM-6PM (PST), Monday-Friday excluding holidays. Our holiday schedule is always posted.
• Support engineers are always on call to provide emergency support outside of business hours and during holidays.  This includes both remote assistance and onsite assistance (or any time not scheduled in advance).
• Support can also be pre-scheduled to take place after business hours (e.g. - nights, weekends, and holidays) to minimize disruption without any additional fees.

• SeekZen Systems will respond to all IT service requests within 4 business hours, no matter how small or large the issue is.
• Emergency support is also provided 24/7 via our emergency paging system.

• We provide support on anything technology related.  We provide the same kind of full-service support you would typically receive at a major corporation.  If this includes something we do not handle (ie - traditional telephone systems), we will find a recommended vendor that will work well for your needs.  We will work directly with them until your needs are resolved.
• We perform full-scale IT upgrades as well as day-to-day maintenance.
• We provide behind-the-scenes server and network updates and monitoring.
• We provide helpdesk support for end users and remote users.
• We assist with providing technology recommendations, and work with you throughout the entire purchasing process.
• We can assist with productivity issues and training to get the most out of your technology infrastructure.
• We can assist with website updates and maintenance.

Is my business a good candidate for a Managed IT service plan?

• Your business is a good candidate for a Managed IT service plan if you are interested in having reliable and readily available technical support and wish to have stress-free behind the scenes IT support.

Are there limits to the number of users / machines you can support?

• No. Our plans may support an unlimited number of users, computers, printers, phones, cell phones, etc. Each user and machine is unique and has varying needs. Since we do not bill by the number of users/machines you have in the office, only users/machines with real issues will be billed - since users/machines that do not require support don't use support, they shouldn't be billed.
• Our plans also do not have a limit regarding the number of issues we support.

Do you work with non-profit organizations?

• Definitely - we are very sensitive and familiar with the unique needs of non-profit organizations.
• Among those needs are costs - we try to give back to the community by providing recurring non-profit discounts.
• We are also able to obtain donation software and hardware for your needs - if donations are not available, we can help you with obtaining non-profit pricing at a huge discount. We've had many non-profit clients come to us after working with another IT service provider who wasted tens of thousands of their valuable monies by not going through the extra steps of obtaining donations.
• Grant proposals are a part of the non-profit world, and we can definitely assist. We can provide technology "wishlists", specifications - we can even help you with writing the grant!

• Absolutely.  We can provide support for your home systems under any of our maintenance plans with the authorization of your company.